Website Maintenance and Support

Your online business presence or solution is just as important as your physical presence. Mammoth Media ensure our support services go beyond simply making sure your website stays up and running. The maintenance solutions we provide include: 

hosting and hosting support through Mammoth VPS

We provide a fully featured hosting service through Mammoth VPS. Some of Australia's most popular websites are hosted on this service, including AusGamers and BigPond Money, so you know it’s reliable.

website management support for your staff.

We can assist your staff in managing your website. We can provide support through our ticketing system, and we’re always happy to talk if you get stuck.

website technical user support via our integrated support systems.

Some of our larger clients use our staff for end user support on website issues. Your website users can get in touch with us as a first point of contact. We can then either resolve the issue, or pass it on to your staff depending on the type of support you require.

software support

If your website breaks for whatever reason, we have a team of people ready to get it up and running as soon as possible. Depending on the scale of your project, all of our websites and online solutions come with a free of charge break-fix warranty from 4 weeks to 3 months post completion. This provides peace of mind if there are any teething issues with your online solution.